At Hey Bhaji, entering the wrong password five times in a row will automatically trigger a temporary account lock for security reasons. There are two ways to remove this lock:
Method 1 — Self-service: Wait 30 minutes, then try logging in again. Alternatively, click the "Forgot Password?" link on the login page. A reset link will be sent to your registered mobile number or email — use it to set a new password and your account will be unlocked instantly.
Method 2 — Contact support: via Live Chat or [email protected]Email us with your registered mobile number and username. Once your identity is verified, your account will be unlocked within 15 minutes.
To avoid this in the future, keep "Remember this device" enabled and consider using a password manager.
Hey Bhaji does not charge any withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transfer charges.
Withdrawal Limits:
- Minimum withdrawal: ৳500
- Daily maximum: ৳1,00,000 (bKash/Nagad)
- Daily maximum via bank transfer: ৳5,00,000
- Monthly maximum: ৳20,00,000 (verified accounts)
Without KYC verification, your daily limit is capped at ৳10,000. Verify with your NID and a selfie to unlock your full limit.
Withdrawals are typically processed within 15 minutes to 4 hours of your request. Bank transfers may take 1–2 business days.
Hey Bhaji uses multiple layers of security to keep your personal information and funds safe:
Data security: All data is transmitted using 256-bit SSL/TLS encryption — the same technology used by banks. Your password is never stored on our servers; only an encrypted hash is kept.
Financial Security: Member funds are held in a separate, secured bank account — completely ringfenced from the company's operational funds.
Account Security: SMS OTP verification is triggered automatically when a suspicious login is detected. Additional alerts are sent for login attempts from unrecognised devices.
Privacy: Your personal information is never sold to third parties. Data may only be disclosed to authorities when required by law.
For more details, visit our Privacy Policy Read.
Timing varies slightly depending on the game type and bonus type:
Winnings from slots & casino games: Winnings are credited to your wallet as soon as the game ends — usually within 2–5 seconds.
Sports Betting winnings: Winnings are credited to your betting wallet within 5–15 minutes of the match result being confirmed. Complex cashout cases may require manual review and can take up to 24 hours.
Welcome Bonus: The bonus is credited to your Bonus Wallet automatically as soon as your first deposit is confirmed.
Promotional Bonus: Within 24 hours of meeting the required conditions. If delayed, please contact support.
Progressive Jackpot: For large jackpot wins, identity verification must be completed — payment is then processed within 48 hours.
In the event of a cancelled or abandoned match, Hey Bhaji follows international betting rules:
Cancelled before the match starts: All bets are fully refunded and automatically returned to your betting wallet within 24 hours.
Abandoned mid-match (rain in cricket, pitch issues in football):
- If the match is less than 50% complete → all bets are refunded.
- If the match is 50% or more complete → settled by DLS method or official result.
For live betting: Any bets that were active at the time of cancellation will be refunded. Bets already settled will not be affected.
If a match is postponed: If the match does not start within 48 hours, the bet will be cancelled and refunded.
Deposits from bKash to Hey Bhaji typically arrive within 2–5 minutes. If your balance hasn't updated after 15 minutes, follow the steps below:
Step 1 — Check your bKash transaction: Check your transaction history in the bKash app. If a successful TrxID is shown, the issue is on Hey Bhaji's end.
Step 2 — Refresh the page: Refresh the Hey Bhaji app or your browser. Display updates can sometimes take a moment to load.
Step 3 — Notify Support: Share your bKash TrxID and deposit time via Live Chat. Your issue will be resolved within 30 minutes.
If a deposit fails: If bKash has debited your account but the funds haven't appeared on Hey Bhaji, the amount will be automatically refunded to your bKash within 24 hours. Reporting with your TrxID speeds up the process.
Yes, Hey Bhaji offers two benefits:
Live Scores & In-Play Stats: Click on any live match in the Sports section to view real-time scores, ball-by-ball updates, odds changes, and match statistics. It's completely free.
Live Streaming: Selected matches are available to watch live directly on the Hey Bhaji platform. To access this feature:
- You must be logged in to your account.
- Your Betting Wallet must have a minimum balance of ৳200.
- Go to the "Live" tab in the Sports section and look for the streaming icon.
Live Streaming is most widely available for major cricket, football, and tennis tournaments. Not all matches may have streaming — in those cases, real-time scores are available instead.